Terms and Conditions

Booking Process

  1. Advance Booking: It is highly recommended to book in advance before attending our workshop.
  2. Request Confirmation: Your booking request will be received and held until we send you an invoice. Sending a request does not confirm your booking until payment is settled.
  3. Payment Deadline: We will release your reservation if we do not receive your payment within 3 hours of sending the invoice.

Participants

  1. Age Restrictions:
    • Children under 7 years old are not allowed to join some of our workshops for specific reasons.
    • For pottery throwing workshops, participants must be at least 12 years old. We will not accept participants younger than this age.
  2. Capacity Limits: Some workshops have a maximum capacity. Please understand that we cannot exceed this limit.

Attending

  1. Late Arrival: If you are late before the class end max 45 minutes980, you may still join the workshop but without any extra time extension. If you arrive more than 45 minutes late, the class will not continue, and you will not be able to reschedule.
  2. Unregistered Friends: If you have friends who have not booked the workshop, we respectfully ask that they do not join the class process and wait in the designated waiting area only.
  3. Time Limits: Please adhere to the time limit for your workshop session. Overtime will incur an additional charge of IDR 50,000 per person for every 15 minutes, provided there are no other guests waiting.

Rescheduling

  1. Reschedule Policy: You may reschedule the class up to minimum of 48 hours (2 days) notice prior to the class. Failure to provide sufficient notice will result in the inability to reschedule.
  2. Cancellation and Refunds: There is no refund for any cancellation for any reason. However, if we are unable to conduct any workshop, we will offer a reschedule or a refund.

Shipping

  1. Shipping Assistance: We will help ship your pottery art within the promised times within the country only.
  2. Shipping Costs: You will be responsible for the shipping costs.
  3. Shipping Condition: We are not responsible for the condition of the pottery upon receipt during shipping.

Thank you for your understanding and cooperation. If you have any questions or need further information, please feel free to contact us.